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Welcome to the American Hydroponics Customer Service page.  We have provided links to the following sections to help make your buying experience more satisfying.

  • Account Information -- Check status of orders, or view and change your personal information.
  • Downloads -- Browse for product instructions, data sheets and software updates.
  • Contact Us -- Use a convenient form to contact us, or call us on the telephone.
  • Site Map -- Find anything on the website, easily and quickly.
  • Support for Sun Circle, Sun Twist and other discontinued products -- If you own a Sun Circle, Sun Twist or any other discontinued product and are in need of replacement parts, you can navigate to the Replacement Parts category of our Online Store.
  • Policies:
  • American Hydroponics will accept no returns without prior authorization. A restocking charge of 15% will be charged on all returns unless there was an error in our shipping or the product was defective. Defective products must be identified and written notice given to seller within ten (10) days of receipt of goods.

  • American Hydroponics ships throughout the United States and to many, if not most, locations around the globe.  Depending on the items being shipped as well as other factors, American Hydroponics uses the following methods for putting our products safely into the hands of its customers:

    FedEx – AmHydro uses several FedEx shipping options as our preferred shipper, including Standard Overnight, 2nd Day Air, Express Saver, FedEx Ground and FedEx Home Delivery.  FedEx does not ship to P.O. boxes.
    United States Postal Service (USPS) – AmHydro uses this safe, economical method for shipping, using First Class, Priority Mail and Global Priority service classes.  All shipments to P.O. boxes must use a USPS service.
    UPS – Various classes of United Parcel Service are used when appropriate.  UPS does not ship to P.O. boxes.
    Common Carrier – A Common Carrier shipment uses various trucking companies that are best suited to the items being shipped, with geographical factors also taken into consideration.  This level of service is for products that are too large or heavy for all other classes of service.  All shipment costs using Common Carrier will be provided to the customer once a complete purchase order has been received.  A forklift is occasionally required at the recipient’s point-of-delivery.  In such cases, the customer will be notified.

    Shipment Delays:

    Occasionally, products will be on back-ordered status.  In these cases, the customer will be notified by e-mail, telephone or the order status system.

    Weather and Service Delays:

    Some areas may experience occasional delays due to weather or unforeseen circumstances.  American Hydroponics is not responsible for delays occurring after the products have been accepted by the shipping agency.  Please contact the shipper for information about delayed shipments.

    Shipping Restrictions:

    Customers will be notified if we are unable to ship specific items to the address you have selected. Only specific shipping options may be available for some addresses, including but not limited to the following destinations:

                • Alaska and Hawaii
                • APO/FPO Addresses
                • U.S. Protectorates (including Puerto Rico)
                • International Addresses

    Availability:

    American Hydroponics makes every effort to have products available that appear for sale on our web site.  However, some items may experience delays in availability. Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you place your order and receive e-mail confirmation that we've received your order.  Once the items you ordered are in stock, we'll package and ship them to you. This process can range from a few hours to a few days for non-custom items. Most orders will ship out within 1-2 business days of the items being in stock. Items that are custom or special ordered will most likely take longer.

    We will inform you by e-mail if any items in your order prove to be unavailable.

    Tracking Your Package:

    American Hydroponics does not automatically provide tracking numbers or information for every order.  Once an order has shipped, you may call or e-mail us to obtain a tracking number for your shipment. If you need to contact the carrier, you'll find contact information below.

    Note: To speed delivery, shippers may not location-scan all of their shipments.  When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

    Some shipments, including but not limited to some Common Carrier, USPS and International shipments, are not trackable.

    UPS
    * Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
    * Phone: 1-800-742-5877

    U.S. Postal Service
    * Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm

    FedEx
    * Package Tracking: http://www.fedex.com/us
    * Phone: 1-800-463-3339

    If this information has not provided you with the answers you need, please call us at (800) 458-6543 or (707) 822-5777.
  • Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about the users of our network of sites and services, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.

    Specifically, this privacy statement will tell you:

    •What information this site gathers/tracks about you
    •What this site does with the information it gathers/tracks
    •With whom this site shares the information it gathers/tracks
    •This site's opt-out policy
    •This site's policy on correcting and updating personally identifiable information
    •This site's policy on deleting or deactivating your name from its database

    Questions regarding this statement should be directed to American Hydroponics at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it To return to the page you came from, please use the Back button on your browser.

    What information do we gather and what do we do with it?

    Our site uses voluntary registration forms that users complete to give us contact information (like your name and address), current prospect information (are you currently a grower or when might you be interested in purchasing our products). Users may choose the manner in which we contact them (e-mail, telephone, fax, postal mail) and are also able to choose an option that commands us not to contact them in any way.

    We use customer contact information from the registration form to send you information about our company and promotional material about hydroponics and our products. Under no circumstances will any information collected from users of any American Hydroponics website be sold or released to any third party.

    When a customer accesses confidential pages within our site, unique identifiers (such as passwords) may be collected or created to verify your identity and to use as record numbers in our record system.

    We use your IP address to help diagnose problems with our server, and to administer our Web site.

    From time to time, we run contests on our site in which we ask you for contact information (like your email address), unique identifiers (like your password), and demographic information (like your zip code, age, or income level). We use contact data from our contests to send you information about our company and promotional material about hydroponics and our products. Your contact information is also used to contact you when necessary. Unique identifiers (like your password) are collected to verify your identity and to use as record numbers in our record system. Demographic information we collect is used to tailor your experience at our site by showing content that we think you might be interested in, and displaying the content according to your preferences. Demographic information is also used to help us provide you with accurate information about the products or services which you are requesting.

    With whom this site shares the information it gathers/tracks

    Under no circumstances will any information collected from users of any American Hydroponics website be sold or released to any third party.

    Links To Other Sites

    This site contains links to other sites. American Hydroponics does not control the information collection of sites that can be reached through links from amhydro.com. If you have questions about the data collection practices of linked sites, please contact those companies directly.

    How can I opt out?

    This site gives you the option to remove your information from our database so you do not receive future communications or receive our service. To remove your information, send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

    How can I correct or update my information?

    This site gives you the option for changing and modifying information previously provided. To make changes to your information, log in to your account and make the desired changes, or alternatively, you may send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

    How can I contact American Hydroponics?

    If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact American Hydroponics/Sun Circle, Inc. by sending an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Alternative methods of contacting American Hydroponics can be found by clicking here.